All sales of merchandise are FINAL and CANNOT be cancelled. Seller will not accept any cancellation of orders for any reason, including but not limited to cancellation of Buyer's wedding or Buyer's change of mind about the style chosen. Van Cleve Bridal provides descriptions of any imperfections we are aware of on our gowns, to ensure every customer is well informed about any such defects prior to purchase. All garments sold on the Van Cleve Bridal website are able to be tailored to fit by a professional industry seamstress. Note that we highly discourage the use of dry cleaners and other such entities for professional quality dress alterations. Every Van Cleve website customer is provided with an optional virtual consultation. Please contact us for more details on this.